Shipping policy

Where we ship

We currently ship to addresses in the United States.

Processing and delivery

Orders are usually processed within 1 to 3 business days. After that, delivery usually takes about 5 to 10 business days, depending on the item and your location. You will get an email with tracking once your order ships.

Shipping costs

Any shipping cost is shown or confirmed with you before you pay.

Delays, damage or lost parcels

If your order is late, arrives damaged or does not arrive, email us within 14 days of the expected delivery date with your order details and, for damage, a photo. We will replace the item or refund you.

Questions

Email hello@pinkopet.com.